Data Security

9db Privacy Policy — Our Commitment to Protecting Your Information

Your personal information is extremely important to us. 9db This Privacy Policy clearly explains what information is collected while you use the platform, how it is stored, and who can access it.

Last Updated: January 2026

1. Introduction & Scope

9db (https://9db.fun) is one of Bangladesh's most trusted online gaming and casino platforms. We believe that every user's privacy is a fundamental right. This Privacy Policy applies to our website, mobile app, and all related services.

When you 9db- Whether you're registering, playing games, making a deposit, or withdrawing funds, keeping your data secure is our responsibility. This policy explains exactly what information we collect, why we collect it, and what rights you have.

9db- By using our services, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.

Our Core Principles

9db never sells, rents, or shares your personal information with third parties for advertising purposes.

2. Information We Collect

9db- collects certain necessary information to ensure a safe and smooth experience for you. This information falls into three categories:

A) Information provided directly by you

  • Full name, date of birth, and nationality.
  • Email address and mobile number.
  • Residential address and postal code.
  • National ID card, passport, or driving licence (for KYC verification).
  • Payment account details (bKash / Nagad / Rocket / bank account number).

B) Automatically collected information

  • IP address and device type.
  • Browser type, operating system, and screen resolution.
  • Session duration and page visit history.
  • Gaming history, bet amounts, and transaction records.
  • Login time and location data (approximate).

C) Information received from third parties

  • Transaction confirmation details from the payment processor.
  • KYC results received from identity verification services.
  • Risk assessment data from fraud detection partners.
Type of Data Purpose of Collection Required?
Full name and date of birth Identity Verification & Age Confirmation Yes
Email & Phone Number Account Communications & Security Alerts Yes
Government-Issued ID KYC Legal Compliance Yes
Payment Information Secure Transaction Processing Yes
Device & IP Data Fraud Prevention & Security Automatic
Gaming History Responsible Gaming Monitoring Automatic

3. How We Use Your Information

9db Your data is used only for specific and legitimate purposes. We never use more information than necessary — this is a core principle of ours.

  • Account Management: For registration, login, password recovery, and account security.
  • Legal Compliance: For KYC verification, age confirmation, and compliance with AML (Anti-Money Laundering) regulations.
  • Transaction Processing: For processing deposits, issuing withdrawals, and confirming payments.
  • Security & Fraud Prevention: Multiple account detection and monitoring of suspicious activity.
  • Customer Support: To address your complaints and questions.
  • Responsible Gaming: To detect unusual gaming patterns and provide timely support.
  • Service Improvement: To analyze user experience and improve the platform.
  • Relevant Notice: To notify you of bonus offers, promotions, and important updates (with your consent only).
Important

Your data is never sold to advertisers. You can opt out of promotional communications at any time.

4. Data Sharing & Third Parties

9db Your information is only shared with third parties in very limited circumstances. There is a clear reason in each case, and we always share the minimum information necessary.

Who we share your data with

  • Payment Processor: bKash, Nagad, Rocket, and banks — solely for processing transactions.
  • KYC Verification Service: Authorised third parties used to verify identity documents.
  • Game Software Providers: Only the minimum data necessary for game operation.
  • Fraud Detection Partner: Anonymized data used for security analysis.
  • Regulatory Authority: Government agencies or courts when required by law.

Who we do not share your data with

  • Advertising companies or data brokers.
  • Social media platforms.
  • Any other gaming or betting company.
  • Any unauthorized third party outside of legal obligations.
Third-Party Agreements

All third-party partners of 9db are bound by strict data protection agreements. They may only use your information for specified purposes and are required to comply with our guidelines.

5. Data Security Measures

9db- follows the highest industry standards to protect your data. Our security infrastructure operates across multiple layers to make unauthorized access virtually impossible.

  • 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
  • AES-256 Database Encryption: All stored data is protected with the highest level of encryption.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Regular Security Audits: Periodic audits conducted by independent third-party experts.
  • Firewall & DDoS Protection: Servers are protected against cyberattacks.
  • Access Controls: Only authorized personnel can access specific data.
  • Data Backup: Regular secure backups to ensure no data is ever lost.
Your Responsibilities

We provide maximum protection at the server level, but keeping your password strong and not sharing it with anyone is equally important.

6. Cookies & Tracking Technologies

9db - uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

  • Essential Cookies: For login sessions and security — the site cannot function without these.
  • Functionality Cookies: To remember your preferences and settings.
  • Analytics Cookies: To understand site usage and drive improvements (anonymized).
  • Security Cookies: For fraud detection and account protection.

You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features of the site.

7. Your Rights

9db- As a user, you have clear rights over your personal data. We fully support these rights and are ready to respond to any request.

1
Right to Access

To find out what information we hold about you, submit a request and full details will be provided within 30 days.

2
Right to Rectification

If any of your information is incorrect or outdated, request a correction and we will update it as soon as possible.

3
Right to Erasure

In certain circumstances, you may request the deletion of your data. However, some information may need to be retained where required by law.

4
Right to Restrict Processing

In certain circumstances, you may request that the use of your data be restricted — for example, while a verification process is ongoing.

5
Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

6
Right to Object

You may object to your data being used for marketing purposes and opt out of marketing messages at any time.

7
Right to Lodge a Complaint

If you believe your privacy rights have been violated, you can submit a complaint directly to our support team.

8. Data Retention Periods

9db Your data is not retained beyond what is necessary. A specific retention period is set for each type of information.

Type of Data Retention Period Reason
Account Information Duration of active account + 5 years Legal Compliance
Transaction Records 7 years AML & Financial Compliance
KYC Documents 5 years Regulatory Obligations
Gaming History 3 years Responsible Gaming Monitoring
Support Chat Logs 2 years Quality Control
Cookie Data End of session or 1 year Functionality

Once the retention period expires, data is securely deleted or fully anonymized so you can no longer be identified in any way.

9. Protection of Minors

9db This is a strictly adults-only platform. No one under the age of 18 may use our services, and we never knowingly collect personal information from minors.

  • Date of birth is verified at the time of registration.
  • Age verification is strictly enforced during the KYC process.
  • Any account identified as belonging to a minor is immediately suspended.
  • Additional age verification is requested in suspicious cases.
A Note for Parents

If you believe your child has created an account, please contact our support team immediately. We will take action without delay.

10. Policy Changes & Contact

9db This Privacy Policy may be updated from time to time. We will notify you of any significant changes via email or a platform notification.

  • The date of any change will be clearly displayed at the top of the page.
  • For major changes, at least 30 days' notice will be given in advance.
  • Continued use of our services after any changes takes effect will be considered acceptance of the updated policy.

Contact Us

For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team:

Contact Information

Email: [email protected]
Response Time: typically within 24–48 hours
Language Support: Bengali & English

Your Data is 100% Secure

Protected by internationally recognized encryption and security technology.

256-bit SSL Encryption
Licensed Platform
Your data is never sold
24/7 Security Monitoring

What makes 9db's Privacy Policy different

We don't just say it — we prove it. Your privacy is our priority.

Written in Plain Language

The entire policy is written in plain, easy-to-understand language — no complex legal jargon — so any user can follow it with ease.

Industry-Standard Security

From 256-bit SSL encryption to regular security audits — your data is protected by the highest standard of technology.

No Data Sales

9db never sells your data to third parties. Your data belongs to you — that is our core commitment.

Full control in your hands

You have full rights to view, correct, delete, or port your data. Submit a request at any time.

Defined Retention Periods

A clear retention period is set for each data type. Once expired, data is securely deleted.

Fast-Response Team

Our Bengali-speaking support team will respond to any privacy-related request within 24–48 hours.

Common Privacy Questions

Top questions from our users.

No, 9db never sells your personal data. Your information is used solely for service operation, legal compliance, and security purposes. Data is only shared with third parties where strictly necessary — such as payment processors or KYC verification providers — and they are all bound by strict confidentiality agreements.

Yes, under certain circumstances you may request deletion of your data. However, some data — such as transaction records and KYC documents — must be retained for a specified period due to legal obligations. To submit a request, email [email protected].

9db only collects approximate location data derived from your IP address. This is used solely for fraud prevention and security purposes. We do not use GPS or real-time location tracking.

For any significant changes, you will be notified via your registered email and through a notice on the platform. For major changes, at least 30 days' notice will be given in advance.

Your payment information is stored with 256-bit AES encryption, and all transfers are secured with SSL/TLS technology. Payment card details are not stored directly on 9db's servers — they are handled exclusively through authorized payment processors.

Play Safe, 9db- Stay with us

Enjoy hundreds of games, great bonuses, and fast payments — all with your privacy fully protected. Join thousands of Bangladeshi players today.

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